FAQ’s – Party Hire Goods
How long can I hire the items for?
You can hire the items for as long as you like, but additional fees may occur. Our standard party hire duration is for 3 days. This allows the items to be collected on Friday afternoon, used over the weekend and returned on Monday morning by 11am.
I booked my hire items, but now I need to cancel the order. Can I get a refund?
Yes, depending upon the amount of notice you give My Perfect Event.
If you can give us 30 days notice, then we’ll refund the full deposit/amount paid.
If you only give us 15-29 days notice, then we’ll only refund 50% of the amount paid.
If you give us 8-14 days notice, then we’ll only refund 25% of the amount paid.
Less than 7 days notice: No refund available.
How can I pay for my items?
We offer PayPal so you can pay by debit card or credit card etc. All orders must be paid for in full, prior to collection or delivery (no exceptions). If paying by direct debit/EFT, you will need to allow up to two business days for your money to reach our bank account, so please consider this when placing your order.
Are you Australian owned?
Yes. My Perfect Event is Australian owned and operated. We’re a small business that is based in Ballarat, Victoria, Australia.
Do you deliver the hired goods for my party?
Yes. We can arrange delivery for you. We can also arrange for the collection of the party hire goods. For local Ballarat areas, we charge a flat delivery and collection fee of $50 for each trip (ie each way, to deliver and then to come and collect). We can offer delivery to Melbourne, depending on the amount of goods you would like to hire and whether you are using our styling services. We can quote you on Melbourne and surrounding area deliveries, just ask us.
Can I collect my hired items?
Yes. With prior arrangement, we can arrange for you to meet us at our depot in Ballarat so you can collect and/or return the hired goods.
Do I have to pay a security deposit?
Yes. All party hire orders must be accompanied with a security deposit.
Will my security deposit be returned to me?
Yes. When you return the hired items back to us in the same condition that they left, then we will return the security deposit. It may take up to 72 hours for the security deposit to be returned to your account.
Why does it take 72 hours to return my security deposit?
We need a little bit of time to check the returned goods to ensure that they are in good condition. We’ll check the returned order as quickly as we can so we can release the bond back to you.
What happens if I accidentally break or damage an item that I’ve hired?
If you have a little accident with a hired item, then you’ll be required to pay a replacement fee. We will determine if we will take this replacement fee out of your security deposit, or depending on the item that is damaged or broken, then an additional fee might be required.
I’ve lost one of the items that I’ve hired. What happens now?
If any items are lost, damaged or broken, then an additional fee will be charged to the hirer.
If I don’t use an item that I’ve hired, do I still have to pay for it?
Yes. If you collect all the hire items that you’ve ordered and take them with you, then you do not get a refund if you choose not to use an item. Unfortunately we cannot hire the item out to another customer when it is in your possession so we cannot refund the hire cost.
Do you supply the lollies for the lolly buffet packages?
Sometimes. You can choose to have the fun of selecting and purchasing your own lolly selection for your DIY lolly buffet. If My Perfect Event is providing a fully styled and delivered lolly buffet, then yes we can purchase the lollies as part of this service.
Do I have to wash and clean the tea cups that I’ve hired?
Yes. If you don’t have time (or feel comfortable) to hand wash the delicate china items, then we can do that for you for a small fee. Otherwise they need to be hand washed in warm soapy water and carefully towel dried. The china must not be put in the dishwasher as this will wreak the items (and we can tell!). If you’re short on time My Perfect Event can wash them for you upon their return to us. There will be a 20% charge (based on the total hire cost) to cover our time for hand washing and getting ‘prune fingers’.
If you are returning the china to us dirty, please take a minute to tip out any tea or coffee and please ensure that you use the original packaging to keep them safe. Please let us know when you return the goods that you would like us to wash them for you.
Can I use real wax candles with your hire items?
No. Candle wax can cause a lot of damage to our items. We’ve got a range of battery operated candles that you can hire for your event or party. Please have a look at our selection, or contact us with any questions.
The Legal stuff – Hirer’s Liability
The hirer is responsible for all goods hired from the time of delivery/collection until they are returned back to My Perfect Event. This includes using a commercial courier to collect or return the hired party goods. This also includes having items delivered to a venue on your behalf. Any losses, damage or breakages will be charged to the hirer. It is the responsibility of the hirer to protect the items during the time of delivery, use, storage or waiting period before pick-up.
Any person signing the documents for and on behalf of the Hirer hereby covenants with the Owner that he/she has the Hirer’s authority to enter into this contract on the Hirer’s behalf and is authorised by the Hirer to bind the Hirer to this agreement.
Can My Perfect Event setup the party decorations for me?
Yes. My Perfect Event can come and setup your party hire items for your event. My Perfect Event offers a full party design concept and styling service. Please contact us to obtain a costing for your exact event and requirements.
If you would like My Perfect Event to simply install the decorations as per your instructions, we can do that too.
We charge $220 per hour on a weekday. For this hourly rate, up to two experienced stylists will attend your venue, wether that be your home or a commercial venue and setup the party decorations for you. We have a minimum of two hours on site. Our rate on a weekend is $330 per hour, for the two installers, again for a minimum of two hours. Installations on a public holiday are subject to availability and holiday loading. Travel fees might be applicable depending on your location and the quantity of hire items that we need to bring with us. An out of hours fee might also apply if we need to return to a venue in the wee hours of the morning to collect goods etc (as sometimes they are very strict on their bump in and bump out arrangements)
I don’t know where to start with planning my party, can you help?
Yes. My Perfect Event is experienced at designing, planning and setting up parties and events. Some of the types of parties that we’ve planned and styled include private birthday parties, christenings, 50th birthday party, themed party, 80th birthday parties, baby showers, bridal showers, weddings as well as corporate functions and themed events.
Contact us and we’ll discuss all of your party planning and styling requirements. It doesn’t matter if you’re planning for a birthday party, bridal shower, baby shower or anniversary celebration, My Perfect Event can assist with the appropriate party planning.
I need a wedding planner. Can you help me plan my wedding?
Yes. My Perfect Event can offer full wedding planning. We can work with you to co-ordinate your whole wedding experience. Talk to us about your ideas and dreams for your wedding day and we will see what we can do to make that a reality for you and your fiance.
My Perfect Event can also assist you with your ‘on the wedding day coordination in Melbourne or somewhere in Victoria’.
We recognise that all of the people that you would normally ask to help you on your wedding day, ie your family and close friends, they’ll most likely be attending your wedding as guests. That’s where you need some extra helpers just like My Perfect Event’s experienced wedding coordinators.
Refer to our Wedding Coordination services for more information on how My Perfect Event can assist you to enjoy a stress free wedding day. We’re a bit like Santa – we have a list and check it twice!
Contact us today to discuss our wedding planning and coordination in detail. Be sure to act quickly as our weekends fill up quickly during the warmer-wedding months.